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How We Handle Your Privacy on republik vip

When you open an account with us, we collect only the information we need to verify your identity, process your deposits via DANA, OVO, GoPay and QRIS, and…

Data collected at signup and depositHow we protect payment informationYour right to access and request deletionHow long we keep your records
republik vip How We Handle Your Privacy on republik vip
CONTACT & REQUESTS

How to Request Your Data or File a Privacy Concern

You can ask for a copy of your personal data, request corrections or ask us to delete your information by reaching our support team through the…

Email Support Send your privacy request to [email protected].
Live Chat Open live chat from your account dashboard, available 09:00–23:00 Jakarta time (UTC+7) daily.
Account Settings Go to Settings → Privacy & Data to view what we hold on file…
SECURITY & COMPLIANCE

How We Secure and Manage Your Information

Your account data is encrypted end-to-end when you log in and when you deposit. Our servers are hosted in data centres with 24/7 physical security and automated backups.

Encryption & Storage

All passwords, payment tokens and personal data are encrypted with AES-256. Backups are stored offline and tested quarterly.

Payment Security

DANA, OVO, GoPay and QRIS deposits route through PCI-DSS compliant gateways.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to count page visits and spot broken features.

Data Retention

Active account data is held for the lifetime of your account plus five years after closure, where required by Indonesian…

Third-Party Access

We share data only with payment processors, fraud-detection vendors and legal authorities if compelled by court order or warrant.

Your Rights & Control

You can request a copy of your full data, ask us to correct inaccuracies, or delete your account and associated…

Privacy & Data Rights — Your Questions Answered

When you close your account, we anonymise your gameplay records immediately but retain your name, email and payment history for five years to comply with anti-money-laundering regulations and resolve any outstanding disputes or chargebacks. You can request full deletion after that period by contacting [email protected].

Yes. Go to Settings → Privacy & Data and select Download Account History. We generate a PDF with your login dates, deposits via DANA, OVO, GoPay or QRIS, withdrawals, games played and bet totals. The file is ready in seconds. You can also request your full data export by email.

We do not sell or license your data. We share information only with payment processors to verify deposits and with our fraud-detection partner to flag suspicious activity. Legal authorities may request data only with a valid court order, which we will disclose to you unless prohibited by law.

Payment details are never stored in full. We receive a reference token from your wallet provider that lets us process withdrawals without holding your actual card or account number. All tokens are encrypted and stored in an isolated vault with access logs audited weekly.

Contact live chat immediately or email [email protected] with a detailed description. We will freeze your account, review login history and payment records, reset your password and notify you of any unauthorised activity. We then file a formal incident report and comply with local notification laws.

Active account login history is retained for two years for fraud detection. Gameplay records (bets, wins, withdrawals) are kept for five years to meet regulatory requirements. After five years, records are archived but remain accessible upon request for dispute resolution or investigation.

Yes. You can disable third-party cookies in your browser settings. Session cookies (needed to keep you logged in) will still function. Disabling analytics cookies means we cannot count your page visits or improve features, but your core account access and deposits remain unaffected.