Answers to What Players Ask Most
Minor violations like repeated failed deposits trigger a warning. Serious breaches — fraud attempts, underage access, abusing promotions — lead to account suspension or permanent closure. Suspended accounts forfeit any pending withdrawals. We notify you by email with the reason and any appeal process available under local law.
No. One person may hold only one active account. Using multiple accounts to claim duplicate rewards or avoid limits violates our terms and results in closure of all linked accounts. All funds in duplicate accounts are forfeited.
Deposit minimums start at Rp 10,000 via DANA, OVO, GoPay and QRIS. Maximum deposit per transaction is Rp 50,000,000. Withdrawal minimums are Rp 50,000; maximum per request is Rp 100,000,000. Limits depend on your account age and verification level; support can explain your personal limits.
Withdrawals via DANA, OVO, GoPay and QRIS typically reach your wallet within 5 to 15 minutes of approval. Bank transfers may take 1 to 3 business hours. Verification holds delay processing by up to 24 hours if your identity needs confirmation for compliance.
We collect your name, email, phone number, date of birth and bank/wallet details for account creation, payments and regulatory reporting. We do not sell your data to third parties. Data is shared only with payment partners and compliance authorities where local law requires it.
Yes. Contact support with a data access or deletion request. Regulatory obligations mean some data (account history, transactions, identity proof) may be kept for five years. Non-essential data can usually be deleted within 30 days of request, subject to local law.
Yes. Bonus rounds and free-spin features come with wagering terms; you must play through the stake a set number of times before withdrawing. Live table bets must comply with table limits shown at each table. Terms detail which games are excluded from bonuses or have play-through caps where local law permits.
